SlotCity Terms and Conditions for Filipino Players

1. Acceptance of these terms

By accessing SlotCity, registering an account, or using a SlotCity product, you agree to these Terms and Conditions, the Privacy Policy, the Responsible Gaming rules, and any specific rules shown for a game, market, bonus, or promotion. If you do not agree, you must not register or continue using SlotCity.

You are responsible for reading the current version of the agreement. SlotCity may update these terms when operational, regulatory, security, payment, or product changes make an update necessary. Material changes will take effect from the date stated in the revised version. Continued use after that date means you accept the updated SlotCity terms.

2. Eligibility and age requirements

SlotCity is intended only for adults who are at least 21 years old and legally permitted to gamble where they are located. You must not create a SlotCity account if online betting is prohibited in your location, if you are subject to self-exclusion, or if another legal restriction applies to you.

It is your responsibility to understand the rules that apply in your area. SlotCity may ask for proof of age, identity, address, source of funds, or eligibility at registration or at any later stage. A pending verification review may temporarily restrict deposits, betting, bonuses, transfers, or withdrawals.

Employees, contractors, suppliers, event participants, officials, athletes, coaches, or other persons with confidential information must not bet on affected events. SlotCity may void wagers where participation creates an integrity concern or conflicts with an applicable competition rule.

3. Account registration and security

You may open only one SlotCity account. Your registration information must be truthful and must include your real name, correct date of birth, active contact details, and any other information requested. Duplicate, shared, anonymous, misleading, or falsely registered accounts may be suspended or closed.

Keep your SlotCity username, password, one-time codes, and device access secure. You are responsible for activity completed through your account where correct security credentials have been used, except where SlotCity determines that an account was compromised through no fault of the player. Never share login details or allow another person to place wagers for you.

Tell SlotCity promptly if you notice an unfamiliar login, unauthorised payment, changed account detail, or suspicious bet. We may lock the account while reviewing the report. SlotCity will never ask you to reveal a complete password through ordinary support communication.

4. Identity checks and account reviews

SlotCity uses verification checks to protect players, prevent fraud, meet legal obligations, and maintain payment security. We may request a government-issued identification document, a selfie or liveness check, proof of address, payment ownership evidence, or reasonable information about your source of funds.

Documents must be valid, clear, unaltered, and connected to the SlotCity account holder. Providing edited documents, another person's records, or misleading information is a serious breach. SlotCity may suspend transactions, void improper benefits, return eligible funds to their source, or close the account after a fair review.

Verification times can vary depending on document quality and the complexity of the review. Please respond promptly and make sure submitted details match your SlotCity profile. A review is not a refusal to pay; it is a security step that must be completed before certain transactions can proceed.

5. Deposits and payment methods

SlotCity supports selected Philippine payment methods that may include GCash, Maya, GrabPay, Coins.ph, InstaPay or PESONet bank transfer, BDO, BPI, UnionBank online banking, and eligible Visa or Mastercard cards. Available limits, processing times, and methods are shown within the SlotCity payment area and may vary by account.

You must deposit using a payment method that you own and are authorised to use. Third-party deposits may be rejected or returned. SlotCity may also ask you to verify ownership before funds are used or withdrawn. Depositing borrowed, stolen, disputed, or unlawfully obtained funds is strictly prohibited.

SlotCity accounts are maintained in Philippine pesos unless the account interface states otherwise. Your bank, card issuer, or e-wallet provider may apply its own processing rules. SlotCity is not responsible for separate fees or delays imposed by a payment provider, but we will assist with a trace when reasonable transaction evidence is available.

6. Withdrawals and balances

A withdrawal must generally be made to a verified payment method held by the SlotCity account owner. For security and anti-fraud reasons, SlotCity may return funds through the original deposit route where practical. A minimum or maximum transaction amount may apply and will be displayed before confirmation.

Withdrawable balances consist of cleared funds and settled winnings that are not restricted by a valid bonus condition, pending wager, chargeback, security review, or legal requirement. SlotCity may request verification before approving any payout, even if earlier transactions were completed without additional checks.

Once SlotCity approves a withdrawal, the receiving time depends on the selected payment network. GCash, Maya, InstaPay, PESONet, banks, and card providers follow their own settlement schedules. A rejected or reversed payout will normally return to the SlotCity balance after reconciliation.

7. Betting rules and wager acceptance

Before placing a SlotCity wager, review the event, league, participant, market, selection, odds, stake, and estimated return. A bet is accepted only when it appears as confirmed in your SlotCity account history. Adding a selection to a bet slip does not reserve the odds or guarantee acceptance.

Odds may move before confirmation. SlotCity may reject or limit a wager where the market has closed, the requested stake exceeds an available limit, the price has changed, an event is suspended, or a technical review is required. Once accepted, a wager cannot normally be edited or cancelled at the player's request.

Sports and esports bets are settled using the official result and the market rules shown by SlotCity. Unless a market states otherwise, later disqualifications or result changes may not affect a bet already settled. Abandoned, postponed, interrupted, or rescheduled events are handled according to the applicable market rule and published competition information.

8. Game results, technical issues, and errors

SlotCity game outcomes are determined by the relevant game system, data provider, or official event result. A screen animation, score display, or temporary device message does not override the verified system record. If a connection drops, any wager successfully received before the interruption remains valid.

Obvious errors can include clearly incorrect odds, impossible payouts, duplicate credits, inaccurate event details, or bets accepted after an outcome was known. SlotCity may correct an obvious error and settle the affected transaction at the correct terms that were reasonably available, or void it when a fair correction is not possible.

SlotCity will not use the obvious-error rule simply because a player won. Any correction must be based on a genuine operational, pricing, data, or technical mistake. Players should report suspected balance or settlement errors and must not knowingly exploit a malfunction.

9. Bonuses and promotional offers

SlotCity promotions may have separate eligibility, deposit, wagering, expiry, game contribution, odds, stake, or withdrawal conditions. Those specific rules form part of this agreement. Read the complete SlotCity promotion details before opting in or using bonus funds.

Unless a promotion expressly allows it, bonuses are limited to one eligible player, household, device, payment source, or shared connection. Creating multiple SlotCity accounts, coordinating bets, using prohibited wagering patterns, or manipulating an offer may result in the bonus and related winnings being removed.

A bonus is not cash until all stated conditions are satisfied. SlotCity may withdraw or amend an offer before acceptance, but a change will not unfairly remove a benefit already earned under completed conditions. Promotional complaints are reviewed using the terms displayed when the player joined the offer.

10. Prohibited conduct

You must use SlotCity honestly and for personal entertainment. Prohibited activity includes fraud, collusion, match manipulation, money laundering, payment abuse, bonus abuse, account selling, credential sharing, automated betting without written approval, reverse engineering, interference with SlotCity systems, and attempts to obtain unauthorised access.

You must not use SlotCity to transfer money between people, conceal the source of funds, place bets for prohibited persons, or exploit confidential event information. Threatening support staff, submitting false payment claims, or knowingly initiating an improper chargeback may also lead to restrictions.

SlotCity may investigate suspected misconduct and temporarily suspend the affected account while facts are checked. When a breach is confirmed, SlotCity may void improper wagers or benefits, recover funds credited in error, limit services, close the account, and take other action required by law.

11. Responsible gaming

SlotCity is an entertainment service, not a source of guaranteed income. Set a budget before playing, avoid chasing losses, and never use money needed for rent, food, tuition, bills, medical care, or family responsibilities. There is always a risk of losing the full amount wagered.

SlotCity may provide deposit limits, session reminders, cooling-off periods, and self-exclusion controls. A self-exclusion request should be taken seriously and must not be bypassed by creating another account. Where SlotCity identifies a linked account during exclusion, that account may also be closed.

Players who feel worried about their gambling should stop, review the Responsible Gaming page, and speak with someone they trust. SlotCity may contact a player or apply restrictions where activity indicates a possible wellbeing concern.

12. Account suspension and closure

You may request closure of your SlotCity account, subject to the settlement of pending wagers and completion of necessary security checks. If you want a temporary or permanent break because of gambling concerns, use the responsible gaming process rather than ordinary account closure.

SlotCity may suspend, limit, or close an account for a breach of these terms, legal or security requirements, prolonged inactivity, payment disputes, verification failure, suspected harm, or risks to platform integrity. Where allowed, SlotCity will explain the general reason and arrange the return of legitimate cleared funds.

Account closure does not cancel obligations created before closure. Pending SlotCity wagers may remain valid, be settled normally, or be voided where required by the reason for closure and the applicable market rule.

13. Privacy and communications

SlotCity processes personal information to provide accounts, complete payments, verify identity, prevent fraud, meet legal obligations, support responsible gaming, and improve service reliability. Details about information handling are provided in the SlotCity Privacy Policy.

Operational messages about account security, transactions, verification, or important term changes may be sent even when marketing preferences are disabled. Promotional communication is handled according to your preferences and applicable requirements. Keep your contact details current so SlotCity can reach you when necessary.

14. Complaints and final provisions

If you disagree with a SlotCity transaction, settlement, restriction, or account decision, contact support promptly and provide the relevant date, amount, event, wager reference, and supporting evidence. SlotCity will review system records, payment logs, market rules, and other relevant information.

These terms, together with incorporated policies and specific product rules, form the entire agreement governing your SlotCity use. If one provision is found unenforceable, the remaining provisions continue to apply. A delay in enforcing a right does not mean that SlotCity permanently gives up that right.

The English en-PH version is the controlling version presented to players on this website. Headings are included for easier reading and do not change the meaning of a provision. For questions about these terms, contact the website team at support@slotcity.click.