Your personal information belongs to you. This policy explains exactly what SlotCity collects, why we collect it, how we use it, and the rights you have as a player based in the Philippines.
Before getting into the full policy, here are the three areas that matter most to most SlotCity players.
We collect only what we need — your name, contact details, payment information, and activity on SlotCity — to run a secure, compliant, and personalised service for you.
SlotCity uses SSL encryption, access controls, and secure server environments. We apply strict internal policies about who can access player data and for what purpose.
You can request access to your data, ask for corrections, request deletion in permitted cases, and withdraw consent where processing is based on consent alone.
Financial information related to GCash, Maya, bank transfers, and card payments is handled under secure protocols. SlotCity does not store full card numbers on its own servers.
SlotCity does not sell your personal information to third parties for commercial gain. Sharing is limited to what is required to provide the service or comply with legal obligations.
Marketing messages from SlotCity are optional. You can update your preferences at any time in your account settings. Operational and security messages may still be sent regardless.
When you sign up for a SlotCity account, you're trusting us with real personal information. That trust isn't something we take lightly. A lot of players across the Philippines use their GCash or Maya to fund their accounts, and they deserve to know exactly how their information is being handled.
This policy was written to be as clear as possible. We want you to understand what's happening with your data — not just agree to something you didn't read. Privacy isn't just a legal requirement for SlotCity; it's part of how we run the platform responsibly.
The Philippines has its own data protection framework, and SlotCity aligns with the principles behind it. We don't hold onto your information longer than necessary, we don't share it with people who don't need it, and we give you genuine tools to manage what we hold about you.
Plain language version: We collect what we need. We keep it safe. We don't sell it. And if you want to see what we have or ask us to delete it, just get in touch — we'll respond properly.
SlotCity is an online betting and gaming platform serving players in the Philippines. We operate the website at slotcity.click and all associated products and services available through that domain. When this Privacy Policy refers to "SlotCity," "we," "us," or "our," it means the entity operating the SlotCity platform.
If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please contact our support team at support@slotcity.click. We aim to respond to all privacy-related requests within a reasonable timeframe. Complex requests that require internal review may take a little longer, and we will tell you if that is the case.
SlotCity collects personal information in several ways — directly from you when you register or interact with the platform, automatically through your use of the site, and occasionally from third parties for verification or compliance purposes.
When you create a SlotCity account or update your profile, we collect details such as your full name, date of birth, email address, mobile number, home address, and the username and password you choose. When you make a deposit or request a withdrawal, we collect information about the payment method you use, including your GCash number, Maya account, bank details, or card information depending on the method selected.
When SlotCity carries out identity or age verification, we may ask for a copy of a government-issued ID, a selfie or liveness photograph, or proof of your residential address. When you contact support or submit a complaint, we collect a record of that communication including your name, contact details, and the content of the message.
When you visit or use SlotCity, we automatically collect technical information about your device and session. This includes your IP address, browser type and version, device type and operating system, the pages you visit, the time and duration of your visits, and how you navigate between sections of the site. We also collect data about bets placed, games played, deposits, withdrawals, promotions used, and bonuses claimed.
SlotCity uses cookies and similar technologies to support platform functionality, maintain your session, remember your preferences, measure site performance, and detect suspicious or fraudulent behaviour. You can manage cookie preferences in your browser settings, though disabling certain cookies may affect the SlotCity experience.
SlotCity may receive information from identity verification providers, fraud prevention services, payment processors, and data analytics partners. This information supplements what you have provided and helps us verify your identity, protect your account, process transactions securely, and meet legal requirements.
SlotCity uses your personal information to provide and improve the platform, to manage your account, to process deposits and withdrawals, and to communicate with you about your account and our services. More specifically, the purposes include:
SlotCity processes your personal information on different legal bases depending on the purpose. For contract performance — such as running your account and processing payments — processing is necessary to provide the service. For legal and regulatory obligations, processing is required by law. For fraud prevention and security, SlotCity has a legitimate interest that does not override your rights. For marketing communications, we rely on your consent, which you may withdraw at any time.
SlotCity does not sell your personal information to third parties. We share information only where necessary to provide the service, meet legal requirements, or protect the platform and its users. The categories of recipients include:
To process your GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, InstaPay, PESONet, and card transactions, SlotCity shares relevant payment and identity information with the applicable payment processor or financial institution. Each provider processes your data under its own terms and privacy policy.
SlotCity works with third-party identity verification and anti-fraud services. These providers receive enough information to verify your identity document, confirm your age, and flag suspicious account behaviour. They are contractually required to use your data only for the purpose for which it was shared.
SlotCity uses technology providers for hosting, analytics, customer support tools, security monitoring, and communication infrastructure. These providers act as data processors and may access personal data only as necessary to deliver their contracted services to SlotCity.
SlotCity may be required to share information with government agencies, regulators, law enforcement, or courts in the Philippines or other relevant jurisdictions. We disclose information in these cases only when legally obligated and will tell you if we are legally permitted to do so.
SlotCity stores your personal information on secure servers protected by industry-standard safeguards. All data transmitted between your device and the SlotCity platform is encrypted using SSL/TLS protocols. Access to personal data within SlotCity is restricted to authorised personnel who need it to perform their role — and those personnel are subject to confidentiality obligations.
We apply technical and organisational security measures to protect your data against accidental loss, unauthorised access, disclosure, alteration, or destruction. These measures include firewall protection, encrypted storage, regular security assessments, and strict access control policies.
Despite these measures, no online platform can guarantee absolute security. If you become aware of any suspicious activity on your SlotCity account or suspect a security issue, please contact us immediately so we can investigate and take appropriate action.
SlotCity retains your personal information for as long as your account is active and for a reasonable period after closure to meet legal, regulatory, tax, audit, fraud prevention, and dispute resolution requirements. The specific retention period depends on the type of information and the purpose for which it was collected. When data is no longer needed, we delete or anonymise it.
SlotCity uses cookies — small files stored on your device — along with similar tracking technologies to make the platform work, keep you logged in between pages, and understand how players use the site so we can improve it.
We use strictly necessary cookies that are essential for the platform to function correctly and cannot be disabled without breaking core features. We also use performance cookies that collect anonymised information about how visitors use SlotCity, and functionality cookies that remember your preferences. Where you have consented, we may use analytics cookies to build a better picture of how the platform is used.
You can manage or block cookies through your browser settings. Blocking strictly necessary cookies may prevent parts of SlotCity from loading correctly. Blocking analytics or functionality cookies will not affect your ability to register, deposit, bet, or withdraw.
As a SlotCity player, you have rights over the personal information we hold about you. These rights may be subject to certain legal exceptions but we will always explain clearly if a right cannot be exercised in a particular situation.
SlotCity is strictly for adults who are at least 21 years old. We do not knowingly collect personal information from anyone under the minimum age. If we discover that a player has registered while under the eligible age, the account will be closed and any funds returned in accordance with our verification and terms procedures.
If you are a parent or guardian and believe a minor has registered on SlotCity, please contact support at support@slotcity.click immediately. We take these reports seriously and will act promptly.
SlotCity may update this Privacy Policy when our practices change, when new services are added, or when legal or regulatory requirements make an update necessary. The effective date at the top of the policy will reflect when the most recent version took effect.
Where a change is material — meaning it significantly affects how we use your data or your rights — we will notify you through a message in your account, an email to your registered address, or a prominent notice on the SlotCity site. For minor clarifications or non-material updates, the revised policy will simply replace the previous version.
These rights exist to give you real control over the personal information SlotCity holds. You don't need a lawyer to exercise them — just send us a message at support@slotcity.click and tell us what you need.
We'll acknowledge your request, let you know if we need to verify your identity first, and aim to respond fully within a reasonable period. If we can't action a request for a legitimate legal reason, we'll explain why clearly.
Request a copy of the personal information SlotCity holds about you, including why we hold it and who we share it with.
Ask us to fix inaccurate or incomplete information in your SlotCity account at any time.
Request that SlotCity delete personal data we no longer need, subject to legal retention requirements.
Object to SlotCity processing your data for purposes based on our legitimate interests, including profiling.
Ask SlotCity to pause processing while you contest the accuracy of data or review an objection.
Receive a structured, machine-readable copy of data you provided to SlotCity where technically feasible.
Withdraw consent for marketing messages or any other processing based on consent at any time without penalty.
Contact us first with a privacy concern. If unresolved, you may raise a complaint with the relevant data protection authority.